| Action | Procedure |
|---|---|
| I Want to Arbitrate a Claim for a Repurchase, or Replacement based on State Lemon Law |
Requests to arbitrate claims for repurchase or replacement, or for breach of warranty,
may be filed with CAP-Motors after the Approval Date, but no arbitration proceedings
will begin until the Effective Date. (When available, the Approval Date and the Effective
Date of the settlement will be posted on the
Important Dates Page,
or can be obtained by calling the Claims Administrator).
Before filing a claim with CAP-Motors for a vehicle repurchase or replacement, you must provide notice to FCA US at least ten days before you file your request for arbitration. During this time, FCA US may contact you to try to resolve the matter.
FCA US will pay all Arbitration costs. However, if you decide to appeal the arbitration judgment, you will need to advance the costs of the appeal. If your appeal is successful, FCA US will reimburse the costs of the appeal. Your claim must include documentation supporting your claims such as repair orders or receipts and proof of ownership at the time of each repair. To submit an Intent to Arbitrate online, Click Here.After Submitting the Intent to Arbitrate to the Claims Administrator, FCA US may contact you to try and resolve the matter. If FCA US does not contact you within 10 days of submitting, you may contact CAP-Motors to begin your Arbitration Claim. Click Here to be transferred to CAP-Motors Arbitration Claim Site. |
| I Want to Submit a Claim for a Reimbursement for a Crankshaft Position Sensor Repair |
If you purchased your vehicle more than five years before the Effective Date and paid to
have your crankshaft position sensor repaired or replaced before your vehicle reached
60,000 miles, you may submit a claim to the Claims Administrator by using claim forms
that will be available on the Settlement Website, or by calling the Claims Administrator,
after the Approval Date.
As explained more fully below in the "Understanding the Settlement" section, you must support your claim with certain documentation such as repair orders or receipts or other documents that establish the following: (1) the Vehicle Identification Number ("VIN"); (2) the date of the repair and your vehicle's mileage at the time of the repair; (3) the name and address of the dealer that performed the repair; (4) a description of the repair and services rendered; and (5) proof you owned the vehicle at the time of each repair on which your claim is based. You must submit a claim within 180 days of the Effective Date. (When available, the Approval Date will be posted on the Important Dates Page, or can be obtained by calling the Claims Administrator). For repairs performed after the Approval Date of the Settlement, you must submit claims within 180 days of the repair. The deadline to submit a claim form expired on August 21, 2023. |