| I Want to Arbitrate a Claim for a Repurchase, or Replacement based on State Lemon Law |
Requests to arbitrate claims for repurchase or replacement, or for breach of warranty, may be filed with CAP-Motors after the
Approval Date, but no arbitration proceedings will begin until the Effective Date.
Before filing a claim with CAP-Motors for a vehicle repurchase or replacement, you must provide notice to FCA US at least ten days before you file your request for arbitration. During this time, FCA US may contact you to try to resolve the matter. FCA US will pay all Arbitration costs. However, if you decide to appeal the arbitration judgment, you will need to advance the costs of the appeal. If your appeal is successful, FCA US will reimburse the costs of the appeal. Your claim must include documentation supporting your claims such as repair orders or receipts and proof of ownership at the time of each repair. To start the arbitration process, please visit www.consumerarbitrationprogram.com or call 262-549-6700. |